Effective Date: June 12, 2026
Navien OptiSleep ("Navien," "we," "us," or "our") values your privacy and is committed to protecting personal information collected through our websites, applications, products, and services in the United States.
This Privacy Policy describes how we collect, use, disclose, and protect personal information, as well as the choices available to you. Additional disclosures and rights applicable to residents of certain U.S. states are provided in separate notices accessible through this page.
This Privacy Policy applies to personal information collected through:
This Policy does not apply to third-party websites or services that may be linked from our services.
Depending on how you interact with us, we may collect the following categories of personal information:
Precise location data is collected only when necessary to support specific features (such as time zone-based scheduling) and is not used for advertising purposes.
When you enable optional application features such as Navien Sphere for Sleep, we may collect:
This information is collected only when the feature is enabled and is treated as sensitive in nature. We do not use sleep-related or audio-derived data for advertising purposes, and such data is processed solely to provide and improve product functionality.
We use personal information for the following purposes:
Some features involve automated processing to adjust product settings (such as temperature control) based on user-provided or device data. These processes are designed to enhance user comfort and functionality and are not intended to provide medical diagnoses or health advice.
Certain features, including Navien Sphere for Sleep, involve the collection and processing of additional personal information and require your consent.
We may disclose personal information to the following categories of third parties for legitimate business purposes:
These third parties are contractually required to process personal information only for authorized purposes and to maintain appropriate safeguards.
Sale and Sharing Disclosure
We do not sell personal information in exchange for monetary compensation.
However, we may share certain personal information (such as identifiers, device information, and online activity) with third parties for cross-context behavioral advertising and analytics purposes. Under applicable law, this may be considered a "sale" or "sharing" of personal information.
You may opt out of such processing as described below.
We use cookies, pixel tags, web beacons, and similar technologies to:
Some of these technologies track user interactions across websites and over time to better understand usage patterns and improve marketing effectiveness.
Where required by law, we obtain your consent before enabling non-essential cookies and similar technologies. You may manage your preferences through our consent management tool or through your browser settings.
To exercise your right to opt out of the sale or sharing of personal information, you may use the "Do Not Sell or Share My Personal Information" link available on our website.
We retain personal information only for as long as reasonably necessary to:
When no longer required, information is securely deleted, anonymized, or aggregated.
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.
These safeguards include:
Sensitive data, including sleep-related data, is subject to enhanced controls. Where feasible, certain data (such as audio-derived signals) may be transformed into non-identifiable or derived formats prior to processing.
Personal information may be processed or stored in the United States or other jurisdictions where our service providers operate.
We implement contractual, technical, and organizational safeguards to ensure that personal information is protected in accordance with applicable laws regardless of processing location.
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will delete it.
Our services may include links to third-party websites or services.
We are not responsible for their privacy practices.
Navien Sphere for Sleep may operate as a standalone application or as part of the broader Navien OptiSleep ecosystem. This Policy describes personal information processing across Navien-controlled consumer applications and services.
We may update this Privacy Policy from time to time.
Changes become effective upon posting, with the revised effective date indicated above.
Navien OptiSleep - Privacy Team
20 Goodyear
Irvine, CA 92618, United States
Phone: 877-689-1541