Last Updated: June 12, 2026

This notice supplements Navien OptiSleep's Privacy Policy and applies to residents of California. Navien OptiSleep complies with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

I. Personal Information Collected (Past 12 Months)

We have collected the following categories of personal information within the past 12 months:

Category	Examples	Collected	Shared
A. Identifiers	Name, email, phone, IP address, device identifiers	YES	YES
B. Customer Records	Billing/shipping address, payment information	YES	YES
C. Protected Classifications	Age, race, religion	NO	NO
D. Commercial Information	Purchase history, order details	YES	YES
E. Biometric Information	Physiological or behavioral characteristics used for identification. Not used for identity verification, biometric identification, or advertising purposes.	NO	NO
F. Internet / Network Activity	Browsing behavior, site usage, app interactions	YES	YES
G. Geolocation Data	Approximate or precise location	YES	YES (service providers only, for functionality purposes)
H. Sensory Data	Audio signals processed for sleep-related features	YES (optional features only)	YES (service providers only)
I. Employment Information	Job history	NO	NO
J. Education Information	Education records	NO	NO
K. Inferences	Preferences, behavior profiles derived from activity	YES (limited)	YES
L. Sensitive Personal Information	Precise geolocation, sleep-related data	YES	NO (except as necessary to provide requested services)

Sources of Personal Information

We collect personal information from:

• You (e.g., checkout forms, account registration, customer support)
• Payment processors and Shopify platform integrations
• Shipping and logistics providers
• Mobile applications and connected product features
• Optional application features you enable (e.g., sleep-related functionality)
• Analytics and attribution tools
• Advertising and marketing technologies
• Affiliate and referral tracking systems
• Consent and preference management platforms

Sharing of Personal Information

We disclose personal information to service providers and third parties that support:

• analytics and attribution
• advertising and marketing
• referral and affiliate tracking
• customer feedback and reviews
• customer communications

These entities process personal information on our behalf or for permitted business purposes pursuant to contractual obligations.

II. Business and Commercial Purposes

We use personal information for the following purposes:

• Processing orders, payments, shipping, returns, and warranties
• Providing customer service and responding to inquiries
• Sending communications and marketing messages (subject to opt-out)
• Operating, maintaining, and improving our products, applications, and services
• Providing optional application features, including sleep-related functionality
• Conducting analytics and product development
• Detecting and preventing fraud and security incidents
• Complying with legal and regulatory obligations

III. Your California Privacy Rights

Under California law, you have the following rights:

Right to Know

Request information about categories and specific personal information collected

Right to Delete

Request deletion of personal information (subject to exceptions)

Right to Correct

Request correction of inaccurate personal information

Right to Limit

Limit the use of sensitive personal information

Right to Opt-Out

Opt out of the sale or sharing of personal information

Sale and Sharing Disclosure

Navien OptiSleep does not sell personal information in exchange for monetary compensation.

However, we may share certain personal information (including identifiers, device information, and Internet activity) with third parties for cross-context behavioral advertising and analytics purposes. Under California law, this may be considered sharing.

You may exercise your right to opt out of such sharing by using the Do Not Sell or Share My Personal Information link available on our website or through our consent management tool.

IV. Use of Sensitive Personal Information

We use sensitive personal information only:

• to provide requested services
• to support application functionality you enable
• for security, fraud prevention, or compliance purposes

We do not use sensitive personal information for advertising purposes.

V. Automated Processing

We use automated processing in connection with certain optional application features (such as temperature adjustments based on usage patterns).

These processes:

• are designed to enhance product functionality and user comfort
• do not produce legal or similarly significant effects

VI. Retention of Personal Information

We retain personal information only as long as necessary to:

• fulfill the purposes described above
• comply with legal obligations
• resolve disputes and enforce agreements

Information from optional application features may be retained until service termination or withdrawal of consent, subject to legal requirements.

VII. Global Privacy Control (GPC)

We honor Global Privacy Control (GPC) signals where required by California law.

VIII. Exercising Your Rights

You may submit requests using the following methods:

• Phone: 877-689-1541
• Email: optisleep@navien.com
• Web: https://www.navienoptisleep.com/pages/contact

Verification
We may request information such as your name, email, address, and California residency status to verify your request.

Response Timing
We will respond within 45 days, with a possible 45-day extension where permitted by law.

You may submit up to two Right to Know requests within a 12-month period.

IX. Non-Discrimination

We will not discriminate against you for exercising your privacy rights. You will receive the same level and quality of service regardless of your choices.